AV & ELV Design Engineering Services

Privacy Policy

Last Updated: September 2026

AVXAND respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, contact us, request a quotation, submit project information, or engage with our professional services.

1. Who We Are

AVXAND provides professional Audio Visual (AV) and Extra-Low Voltage (ELV) services, including pre-sales and tender support, system design and engineering, estimation and quantity takeoff, CAD/BIM technical drawings, AV programming, documentation, and project support.

For the purposes of applicable data protection laws, AVXAND is responsible for the personal information it collects and processes through its website and business activities.

2. Information We Collect

Depending on how you interact with AVXAND, we may collect information including:

We generally provide services to businesses and professional organizations and do not intentionally request personal information that is unnecessary for our business activities.

3. How We Collect Information

We may collect information when you:

Certain technical information may also be collected automatically through cookies, analytics tools, server logs, and similar technologies.

4. How We Use Your Information

We may use personal information to:

We do not use personal information for purposes that are materially incompatible with those described in this Privacy Policy unless permitted or required by law.

5. Legal Basis for Processing

Where UK GDPR or other applicable data protection laws require a lawful basis for processing, we may process personal information based on:

6. Project and Client Information

Clients may provide AVXAND with project documentation, drawings, specifications, equipment schedules, tender documents, contact information, or other materials necessary for the delivery of our services.

We use such information primarily for reviewing, estimating, designing, programming, coordinating, documenting, or otherwise supporting the relevant project.

Where project information is subject to a separate Non-Disclosure Agreement (NDA), confidentiality agreement, or contract, the applicable agreement will also govern our handling of that information.

7. Sharing of Information

AVXAND does not sell your personal information.

We may share information where reasonably necessary with trusted service providers, professional advisers, subcontractors, consultants, cloud or IT service providers, accounting providers, payment providers, website hosting providers, or other parties supporting our business operations.

For project delivery, relevant information may also be shared with authorized AVXAND team members, engineers, designers, programmers, subcontractors, manufacturers, or other project participants where reasonably necessary to perform the agreed services.

We may also disclose information where required by law, regulation, court order, governmental authority, or to establish, exercise, or defend legal rights.

Parties receiving information on our behalf are expected to handle it appropriately and only for authorized purposes.

8. International Data Transfers

AVXAND operates internationally and may work with clients, team members, service providers, and project partners located in different countries.

As a result, information may be accessed, processed, or transferred outside the United Kingdom.

Where applicable data protection law requires safeguards for international transfers, we will take reasonable steps to use appropriate legal and contractual safeguards.

9. Cookies and Website Analytics

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website usage, improve performance, and support analytics or marketing activities.

Some cookies may be essential for website functionality, while others may require your consent depending on applicable law.

Where required, visitors will be provided with appropriate cookie choices through the website.

You may also manage or block cookies through your browser settings, although disabling certain cookies may affect website functionality.

10. Marketing Communications

We may occasionally contact existing or prospective business clients regarding AVXAND services where permitted by applicable law.

Where consent is required for a particular marketing communication, we will request it.

You may opt out of marketing communications at any time by using an unsubscribe option where provided or by contacting AVXAND.

Opting out of marketing communications will not prevent us from sending necessary communications relating to an active enquiry, contract, project, invoice, or service.

11. Data Retention

We retain personal and business information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining project records, managing business relationships, resolving disputes, and satisfying legal, tax, accounting, or regulatory requirements.

Different categories of information may therefore be retained for different periods.

When information is no longer reasonably required, we may securely delete or anonymize it, subject to applicable legal requirements.

12. Data Security

AVXAND takes reasonable technical and organizational measures designed to protect personal and project information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

However, no internet transmission, electronic communication, or data storage system can be guaranteed to be completely secure.

Clients should use appropriate secure methods when transmitting particularly sensitive or confidential project information.

13. Your Data Protection Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

These rights may be subject to legal conditions, limitations, and exemptions.

To exercise an applicable privacy right, please contact AVXAND using the contact details provided on our website.

14. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, manufacturer resources, social media services, or other external services.

AVXAND is not responsible for the privacy practices, security, or content of third-party websites or services. We recommend reviewing their respective privacy policies before providing personal information.

15. Children’s Privacy

AVXAND provides professional B2B services and our website and services are not directed toward children.

We do not knowingly collect personal information from children through our business services.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our website, services, business operations, technology, or applicable legal requirements.

Any updated version will be published on our website with a revised “Last Updated” date.

We encourage visitors and clients to review this Privacy Policy periodically.

17. Contact Us

If you have questions about this Privacy Policy, how AVXAND handles personal information, or wish to exercise an applicable data protection right, please contact us using the contact information available on our official website.

AVXAND
Audio Visual & ELV Project Solutions
United Kingdom